To maintain your warranty coverage you must do
the following:
• Clean stains or soiled areas promptly. If the problem
remains after do-it-yourself cleaning, then have your carpet
professionally cleaned (at your expense; these maintenance
costs will not be reimbursed).
So a basic warranty recap:
Customers should clean up spots/spills PROMPTLY not let them set for months or years...
Customers Must have a TRAINED, QUALIFIED carpet care professional To maintain your warranty coverage you must do
the following:
• Clean stains or soiled areas promptly. If the problem
remains after do-it-yourself cleaning, then have your carpet
professionally cleaned (at your expense; these maintenance
costs will not be reimbursed).
So a basic warranty recap:
Customers should clean up spots/spills PROMPTLY not let them set for months or years...
Customers Must have a TRAINED, QUALIFIED carpet care professional HWE every 18 months To qualify for coverage under all limited warranties outlined in this warranty brochure, you must have had a hot water extraction cleaning performed by a trained, qualified carpet care professional, at least as frequently as every 18 months from the date of your carpet purchase.
Failing to do so will void your warranty coverage. Please note that personal or rental carpet cleaning machines are not equivalent to a
professional carpet cleaning
• These limited warranties also exclude abnormal use or conditions, any type of abuse, vandalism, extreme pet conditions or damage by
smoke, fire, storm, flood, hurricane, wind, lightning, any other natural disaster, or any act of God. INVISTA does not ensure or warrant that
our products will improve health or allergy related conditions. “Abnormal use or conditions” includes, but is not limited to: water damage
from plumbing, storm or flood, damage from smoke or fire, damage from improper cleaning methods or materials, and from improper
maintenance. These warranties do not cover problems caused by wetting or persistence of excessive moisture. “Abuse” is any use of the
carpet that is unreasonable considering the normal and expected uses of a carpet in a residence.
• These limited warranties exclude damage resulting in tears, pulls, cuts, pilling, shredding, burns, bearding, washboarding, cornrowing,
fuzzing, matting, crushing, shading, fading or pile reversal. Improper installation or defective construction are also excluded. Damage
caused by pets such as lingering odors, color change caused by pet vomit or feces, carpet loop or tuft snags and pulls, or damage from
extreme moisture are excluded.
